Note in the Pocket is honored to have been certified in 2020 by Points of Light, the world’s largest organization dedicated to volunteer service, as a Service Enterprise!  Achieving Service Enterprise certification is a prestigious accomplishment for an organization. 

In fact, organizations that certify join the top 11 percent of nonprofits nationwide in volunteer management and organizational performance.  Certification signifies that organizations have the capability and management expertise to strategically utilize volunteers to improve the performance of their organization. 

Note in the Pocket completed an extensive assessment, over 20 hours of training and coaching, and an extensive internal planning and change process to better integrate volunteers into our human capital strategy. By achieving this level of excellence and certification, Note in the Pocket is now better equipped to leverage the time and talents of our volunteers to achieve our mission more effectively. 

“We gratefully acknowledge our fundamental and strategic reliance on volunteers to address community needs and achieve greater social impact. So much of our ability to make a significant impact in the lives of so many in our community is due to our dedicated volunteers.” – Dallas Bonavita, Executive Director of Note in the Pocket

The Service Enterprise program is a national change management program that helps organizations realize a greater return on volunteer investment to better achieve their mission. To learn more about volunteering at Note in the Pocket, please visit our Volunteer Page! For more information regarding Service Enterprise certification, please contact Mike Sweeney, Program Director of the Nonprofit Services Triangle Nonprofit & Volunteer Leadership Center at or visit their website at